CallCenter Offer   
Present since 2006 in the call center business, Alien Technology has developed a solid and riche expertise thanks to its partners and the accumulated experience acquired serving its clients. Alien Technology provides its clients with high value services and supports them in the process of setting up or upgrading their policies for customer relations.
Alien Technology has its own versatile call center (outbound & inbound) with all the necessary equipment. This platform can be adapted to all kind of activities (telemarketing, technical support, surveys etc.) and offers many advantages:
  • Reduced costs (legislative, economic and geographic benefits)
  • Time and space saving by outsourcing the customer relationship cell
  • Increased productivity and improved approaches efficiency
  • Adaptation to the internal organization and the specific working methods
  • Professional and motivated team with training and quality supervising
  • Custom IT solutions with analytics and statistics tools
Covered services
Our call center provides a variety of adaptable services following the activity and the needs of the client:
  • File qualification
  • Telemarketing
  • Appointment making
  • Hotline, customer service
  • Order taking
  • Surveys and polls
Operational infrastructure
Our call center is located in Morocco and includes all equipment and facilities needed for its operation:
  • Platform with offices, positions, training room, lounge etc…
  • Telephony system (PABX, telephone sets / headsets etc...)
  • Computer network (cabling, servers, workstations, peripherals etc...)
  • IT management solutions (CRM, extranet etc…)
Human resources
Our recruitment policy, training and supervising of our employees allows us to have high-performing teams capable of meeting our clients’ needs.

In addition, our encouragement and motivation approach helps us retain our teams and gives them the opportunity to accumulate more experience and to ensure quality service.