|
CallCenter Offer
|
|
|
|
Present since 2006 in the call center business, Alien Technology has developed a
solid and riche expertise thanks to its partners and the accumulated experience
acquired serving its clients. Alien Technology provides its clients with high value
services and supports them in the process of setting up or upgrading their policies
for customer relations.
|
|
|
Alien Technology has its own versatile call center (outbound & inbound) with all
the necessary equipment. This platform can be adapted to all kind of activities
(telemarketing, technical support, surveys etc.) and offers many advantages:
- Reduced
costs (legislative, economic and geographic benefits)
- Time and space saving by outsourcing the
customer relationship cell
- Increased productivity and improved approaches
efficiency
- Adaptation to the internal organization
and the specific working methods
- Professional and motivated team with training
and quality supervising
- Custom IT solutions with analytics and
statistics tools
|
|
|
|
Covered services
|
|
Our call center provides a variety of adaptable services following the activity
and the needs of the client:
|
- File qualification
- Telemarketing
- Appointment making
|
- Hotline, customer service
- Order taking
- Surveys and polls
|
|
|
|
|
Operational infrastructure
|
Our call center is located in Morocco and includes all equipment and facilities
needed for its operation:
- Platform with offices, positions, training room, lounge etc…
- Telephony system (PABX, telephone sets / headsets etc...)
- Computer network (cabling, servers, workstations, peripherals etc...)
- IT management solutions (CRM, extranet etc…)
|
|
|
|
|
|
|
Human resources
|
Our recruitment policy, training and supervising of our employees allows us to have
high-performing teams capable of meeting our clients’ needs.
In addition, our encouragement and motivation approach helps us retain our teams
and gives them the opportunity to accumulate more experience and to ensure quality
service.
|
|
|
|
|
|